1-800-000-0000
Your Own Dedicated Call Center Team — Without Building One
Named agents, a dedicated supervisor, and quality assurance — embedded in your business, working only on your account. Enterprise-grade infrastructure at a fraction of the cost.
100%
Dedicated to you
10-200+
Agent capacity
<2 weeks
Team launch
50-65%
Cost savings
WHAT IT DOES
When shared agents aren't enough, build a team that's just yours.
For brands handling high call volumes, complex products, or regulated industries, a dedicated team is the right answer. You get named agents, a supervisor, QA analysts, and a workforce manager — all fully embedded in your business — without building an internal contact center.
Named, dedicated agents trained exclusively on your product and brand
Dedicated team lead, supervisor, and quality assurance analyst
Custom workflows, KPIs, scripts, and reporting built for your business
Full integration with your CRM, telephony, knowledge base, and BI tools
Scalable from 10 to 200+ agents as your volume grows
BENEFITS
Why teams choose CallCentex
Flexible Scale
Ramp up for peak season, ramp down without layoffs.
Continuous Improvement
Active coaching, calibration, and process optimization.
Embedded Leadership
Supervisor, QA, and workforce manager included.
Named Dedicated Agents
The same team every day — no shared resource model.
Custom Compliance
HIPAA, PCI, SOC 2, GDPR — built into your team's workflows.
Deep Reporting & BI
Custom dashboards, KPI tracking, and weekly QBRs.
WHAT WE HANDLE
Capabilities
Inbound & Outbound
Full-channel support and sales.
B2B Account Support
Named-account handling.
Scheduling & Booking
Direct calendar integration.
Customer Success
Onboarding, renewals, retention.
Tiered Support
Tier 1–3 with clear escalation paths.
Multilingual Teams
English, Spanish, French, and more on request.
Compliance Ops
Regulated-industry workflows.
Custom Reporting
BI dashboards built for your stack.
HOW IT WORKS
From kickoff to live in days
01
Discovery & SOW
We define ICP, pitch, qualification, and KPIs.
02
Hire & Train
We recruit and certify your dedicated team — 2–3 week ramp.
03
Integrate
Connected to your CRM, telephony, KB, and BI tools.
04
Launch & Optimize
Weekly QBRs, calibration sessions, and continuous improvement.
Margin-friendly tiers built for agencies.
RESULTS
The outcomes you can expect
Most clients see measurable shifts within 30 days — fewer missed calls, faster response times, and a noticeable lift in booked revenue.
50–65% lower fully-loaded cost vs in-house contact center
Same team consistency — agents know your product like employees
Scale from 10 to 200+ agents without hiring, leasing, or IT investment
Enterprise-grade compliance and security without enterprise build cost
Single accountable partner — one supervisor, one QBR, one invoice