1-800-000-0000
HVAC Answering & Dispatch
That Never Misses a Service Call
Heating and cooling emergencies don't wait for business hours. We answer, qualify, and dispatch every call — day, night, weekends, and holidays — so your trucks stay full and your customers stay loyal.
<30s
Avg pickup time
24/7
Live coverage
+38%
More booked jobs
0
Missed emergencies
WHY THIS INDUSTRY
Every missed call is a competitor's win.
Homeowners with a broken furnace or AC call the next number on Google in under 90 seconds. We make sure that next number is never needed — every ring is answered by a trained agent who books the job, dispatches the tech, and protects your reputation.
After-hours and weekend emergency call handling with on-call tech routing
Live appointment booking directly into ServiceTitan, Housecall Pro, or Jobber
After-hours and weekend emergency call handling with on-call tech routing
After-hours and weekend emergency call handling with on-call tech routing
After-hours and weekend emergency call handling with on-call tech routing
BENEFITS
Why teams choose CallCentex
True 24/7 Coverage
Real agents at 2am on a holiday — not a voicemail or a chatbot.
Bookings Into Your CRM
We schedule jobs directly in your dispatch software, with full job notes.
Emergency Escalation
Urgent no-heat or no-cool calls routed instantly to your on-call tech.
Higher Conversion
Trained agents close more first-call bookings than voicemail ever will.
Service Area Logic
We screen by zip code so techs aren't dispatched outside your zone.
Brand-Aligned Scripts
Agents follow your tone, pricing rules, and qualification questions.
WHAT WE HANDLE
Capabilities
24/7 Live Answering
Every call answered by a human in under 30 seconds.
Appointment Scheduling
Booked directly into your dispatch calendar.
Tech Dispatching
Smart routing based on location, skill, and urgency.
Emergency Triage
Filter true emergencies from routine maintenance.
Chat & SMS Intake
Capture leads from your website and Google profile.
Maintenance Plan Sales
Upsell tune-ups and service agreements on every call.
Overflow & Spillover
We catch the calls your in-house team can't.
Warranty & Recall Calls
Handle status checks and follow-ups.
HOW IT WORKS
From kickoff to live in days
01
Discovery
We map your service area, pricing tiers, and dispatch rules.
02
Script & Train
Custom scripts built around your sales process and brand voice.
03
CRM Integration
Connected to ServiceTitan, Housecall Pro, Jobber, or your tool.
04
Go Live
Live in 5 business days with full reporting from day one.
RESULTS
The outcomes you can expect
Most clients see measurable shifts within 30 days — fewer missed calls, faster response times, and a noticeable lift in booked revenue.
30–50% increase in booked service calls within the first 60 days
Zero after-hours emergencies routed to voicemail
Lower customer acquisition cost — capture every Google Ads dollar
Free up your office staff to focus on dispatch and AR, not phones
5-star Google reviews driven by fast, professional response